These UK Carrier Terms (“Carrier Terms”) apply to all shipments arranged through Fast Refund Co Ltd (trading as “At Last”) (“we”, “us”, “our”) using third-party carriers, including but not limited to Royal Mail, Evri, InPost, DPD, DHL, and Yodel (the “Carriers”). These Carrier Terms are incorporated by reference into our Merchant Terms, Multi-Tenant Services Agreement, and Multi-Tenant Addendum (collectively the “Master Agreements”).
By using our platform to arrange shipments via any Carrier, whether through rates provided by us (resold carrier services) or using your own imported carrier accounts, you (the “Customer”) agree to be bound by these Carrier Terms.
1.1 We provide a technology platform for the booking, labeling, and management of shipments via third-party carriers. We do not provide delivery, courier, logistics, freight forwarding, warehousing, or transport services. Nor do we act as a principal, agent, subcontractor, bailee, or carrier.
You acknowledge that all delivery services are provided directly by the respective Carrier, and that any carriage of goods is subject to the terms between you and the Carrier, whether you use your own imported carrier contracts or rates arranged via our platform.
1.2 All carriage services are provided directly by the Carriers under their own terms and operational policies. You enter into carriage arrangements directly with the Carrier.
1.3 WE STRICTLY DISCLAIM ALL WARRANTIES WITH RESPECT TO THIRD-PARTY CARRIER SERVICES, INCLUDING (WITHOUT LIMITATION) SERVICES PROVIDED BY ROYAL MAIL, EVRI, INPOST, DPD, DHL, YODEL, OR OTHER CARRIERS. WE ACCEPT NO LIABILITY FOR THE PERFORMANCE OR OUTCOME OF CARRIER SERVICES.
1.4 Nothing in these Carrier Terms shall be construed as creating any agency, partnership, or joint venture between us and any Carrier. We shall not be held liable in any manner for any claims, penalties, or liabilities imposed by a Carrier, except to the extent directly arising from our own breach of the Carrier’s contract, excluding claims attributable to your actions or omissions.
1.5 We do not endorse, warrant, or guarantee the services of any Carrier. Carrier information (service levels, or coverage areas) is presented as received from the Carrier and may change. While we help facilitate access to Carrier services, we do not make any promises about their performance or suitability for your business.
2.1 You are solely responsible for ensuring compliance with:
2.2 You must ensure that both your business and your end consumers comply with all Carrier terms, operational requirements, and restrictions when using Carrier services via our platform.
2.3 You must promptly cooperate with us and provide necessary information, documentation, and operational support in the event of any enquiry, audit, or claim from any Carrier relating to shipments processed on your behalf.
2.4 We do not verify or check shipment compliance and accept no liability for non-compliant shipments.
2.5 You are responsible for ensuring all shipment data, labeling, contents, and compliance obligations meet the operational requirements of each Carrier, whether using your imported accounts or rates arranged via our platform. This responsibility extends to your staff, contractors, agents, and end customers.
2.6 You accept that you are responsible for any actions or omissions of your end customers in relation to shipments processed via our platform. This includes ensuring compliance with applicable Carrier rules and preventing misuse of services.
3.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR:
3.2 WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, REGARDING CARRIER SERVICES.
3.3 Any and all liability arising from or in connection with Carrier services is excluded.
3.4 To the extent any Carrier or relevant reprisentative holds us responsible for any claim, penalty, or charge arising from shipments arranged through your account—whether via your imported accounts or our rates—you agree to cover such costs to the extent that they result from your breach of Carrier terms, inaccurate data, non-compliant items, or other errors attributable to your shipments.
4.1 You agree to indemnify Fast Refund Co Ltd (T/A At Last) its affiliates, officers, employees, and agents against any reasonable costs, penalties, or claims brought by a Carrier due to non-compliance, misuse, or operational failures related to your shipments, including those caused by your contractors, agents, or customers. This includes
4.2 This indemnity includes, without limitation, claims, penalties, or liabilities arising under our direct contracts with Carriers to the extent attributable to your actions, omissions, or those of your end consumers.
4.3 You agree to reimburse us for any legal costs, enforcement expenses, or administrative costs incurred in connection with enforcing your indemnity obligations under these Carrier Terms.
4.4 This indemnity shall apply regardless of whether the Carrier’s claim is contractual, tortious, statutory, or otherwise.
4.5 We reserve the right to recover amounts owed to us under these Carrier Terms by invoicing you directly, deducting from amounts owed to you, or charging your default payment method if you are non-compliant with the relevant Carrier terms.
5.1 Carrier charges, surcharges, penalties, and associated costs will be billed to you on a weekly basis only where you use carrier services resold by us. No billing applies for shipments processed using your own imported carrier accounts.
5.2 Payments will be processed automatically via Stripe, our authorised payment partner.
5.3 By using resold Carrier services via our platform, you authorise us to collect all charges automatically via Stripe without further notice.
5.4 Carrier fees are non-refundable and charged based on your actual usage. Usage will be billed when a shipment enters the respective Carrier network (e.g. first scan event), not when the label is generated.
5.5 You may request backing data for your shipments in relation to billing from our support team.
5.6 Where a Carrier imposes additional costs, penalties, or charges due to your non-compliance or that of your customers, we reserve the right to pass such amounts on to you for reimbursement in accordance with clause 4.5. We will not be responsible for challenging such charges on your behalf.
5.7 If a claim or dispute is brought forward by a carrier or we have reason to suspect non-compliance, we may request relevant information or documentation from you to verify your compliance with Carrier terms when using our platform. You agree to provide this within a reasonable timeframe.
6.1 Whether using resold or imported carrier accounts, if your use creates material risk of charges, penalties, or operational issues for us, or if required by the Carrier, we reserve the right to:
6.2 Where possible, we will provide prior notice before suspension.
7.1 We act as a reseller of Carrier services and are not the direct booking party. All claims for loss, damage, or related issues must be submitted via us in accordance with the Carrier’s claims process. You are required to provide all necessary shipment details, supporting documentation, and evidence within the timeframe specified by the respective Carrier. Claims submitted outside the Carrier’s claims window may be rejected without recourse.
7.2 We do not guarantee any claim outcomes and accept no liability for any loss, damage, or costs resulting from claim denials, delays, incorrect submissions, late submissions, incomplete or inaccurate information provided by you, or any other reason related to the Carrier’s claims process.
7.3 Any amounts successfully reclaimed through insurance claims will be passed on to you via Stripe, our payment processor, less our standard payment processing fees.
8.1 All claims or disputes regarding delivery performance, loss, or damage must be raised directly with the relevant Carrier.
8.2 We are not responsible for resolving disputes relating to Carrier services.
9.1 By using Carrier services via our platform—whether under your own imported accounts or rates arranged by us—you agree to comply with the respective Carrier’s operational terms and conditions. This obligation extends to your staff, agents, and end customers.
9.2 You are responsible for reviewing and ensuring that your business, staff, agents, and your end consumers comply with each Carrier’s own terms and operational policies. These include, but are not limited to:
9.3 These Carrier terms apply in addition to these Carrier Terms.
10.1 In the event of conflict between these Carrier Terms and any Master Agreement, these Carrier Terms prevail solely in relation to Carrier services.
11.1 These Carrier Terms are governed by the laws of England and Wales.
11.2 The courts of England and Wales have exclusive jurisdiction over any disputes relating to these Carrier Terms.
