Unpacked: A blog by At Last®

Automating operations, protecting margins, and scaling your brand.

New research from Whistl finds that 57% of UK shoppers now rank a clear returns policy as their most important delivery consideration, and for retailers, that shift has real consequences for conversion, loyalty, and revenue.

Mar 2026

4 min read

Grayscale sketch-style illustration of a British office worker sitting at a desk, viewed from the side, looking at a computer monitor displaying a subtle upward-trending line graph with a pound (£) symbol in the corner.

Perspective

UK Return Fees: What Retailers Charge

Three in four of the UK's biggest fashion retailers now charge for returns. The debate is settled - the real question is whether your returns process is smart enough to make it work.

Feb 2026

5 min read

A woman sitting on a sofa holds an open parcel box while looking at a smartphone showing return options for a pink dress, with shopping bags and the dress visible in the background

Perspective

Self-Service Returns: A Retail Necessity

How smart retailers are turning returns from a cost center into a loyalty and revenue driver

Feb 2026

4 min read

Guide

The Challenges of Managing Returns on Marketplaces

Different rules, different systems, different expectations. Marketplace returns add friction for customers and complexity for teams - unless you manage them the right way.

Jan 2026

5 min read

Guide

Best UK Returns Solutions for Shopify & Mirakl Marketplaces

Compare the top UK returns solutions for Shopify retailers who sell across marketplaces. Find the right platform to transform your returns from a cost center into a revenue opportunity.

Jan 2026

6 min read

Guide

Returns at Scale: The Hidden Levers Most Merchants Miss

Most retailers treat returns as a cost, missing key levers that turn them into revenue. As return rates rise 10–15% each year, smart reverse logistics is now essential to protect margins and customer loyalty.

Jan 2026

4 min read

Latest articles

Seamless Shopify Returns Management: Built for Growing Brands

Connect your Shopify store to At Last and transform returns from a cost center into a revenue opportunity. Our seamless integration automates refunds, simplifies exchanges, and gives you complete control over your returns workflow.

Jan 2026

Guide

3 min read

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