Managing returns across Shopify and marketplaces presents unique challenges for UK retailers. Your returns process impacts customer satisfaction, operational efficiency, and ultimately your bottom line. Let's compare the leading UK returns solutions that support both Shopify and marketplace orders, including Mirakl integrations.
Your returns platform should work seamlessly with Shopify's native functionality. At Last offers deep Shopify integration with automatic order syncing and direct refund processing. Swap and Redo provide standard Shopify connections, while ZigZag and Reveni offer more generic ecommerce integrations that require additional configuration for Shopify stores.
For retailers selling across channels, marketplace compatibility is essential. At Last and ZigZag both offer native Mirakl support, making them suitable for retailers using marketplace platforms. Swap provides marketplace connections but requires custom setup for Mirakl. Redo and Reveni have more limited marketplace capabilities, focusing primarily on direct-to-consumer channels.
Your returns solution should help retain revenue through exchanges and store credit. At Last includes exchange and upsell workflows with incentivized store credit options built specifically for Shopify merchants. Swap offers similar exchange capabilities but with less Shopify-specific optimization. ZigZag, Redo, and Reveni provide basic exchange functionality but with fewer options for incentivizing customers to choose alternatives to refunds.
Purpose-built for Shopify-first retailers operating across marketplaces, At Last provides deep Shopify integration alongside native marketplace support including Mirakl. The platform offers flexible, customizable returns workflows with exchanges, upsells, and incentivized store credit options. For UK retailers processing between 1,000-10,000 returns monthly, At Last provides the technical capabilities of enterprise solutions with the Shopify-specific features mid-sized retailers need.
Swap offers a returns management platform with standard Shopify integration and exchange capabilities. While it provides marketplace connections, Mirakl integration requires additional setup. The platform focuses on the customer-facing returns experience with less emphasis on back-end operations.
ZigZag provides a global returns management solution with broad marketplace support including Mirakl. Their platform offers extensive carrier network access and international capabilities but has less Shopify-specific functionality. ZigZag tends to focus on larger enterprise retailers with complex international requirements.
Redo offers returns management with basic Shopify integration but limited marketplace capabilities. Their platform focuses on sustainability aspects of returns processing with less emphasis on revenue recovery features.
Reveni provides returns management with general ecommerce integration capabilities but less specialized Shopify and marketplace functionality. Their solution offers standard returns processing with basic exchange options.
If you're a Shopify-first retailer also selling through marketplaces including Mirakl-powered platforms, At Last offers the most tailored solution with deep Shopify integration, native marketplace support, and revenue recovery features designed specifically for your business model.
Larger retailers with complex international returns requirements might find ZigZag's global capabilities and extensive carrier network advantageous, though Shopify-specific functionality is more limited.
Brands selling primarily through their own Shopify store with minimal marketplace presence might find Swap, Redo, or Reveni sufficient for their needs, though they'll miss out on the revenue recovery opportunities offered by more specialized solutions.
When evaluating returns solutions, consider these practical implementation factors:
At Last provides UK-based technical support with a focus on mid-sized retailers processing 1,000-10,000 monthly returns, offering the technical capabilities these businesses need without enterprise-level complexity. Their platform includes unlimited child accounts, headless API access, and flexible workflow configuration to adapt to your specific requirements.
The best returns solution for your Shopify and marketplace business depends on your specific needs, volume, and growth plans. Consider how each platform aligns with your priorities:
For Shopify-first retailers selling across marketplaces and processing between 1,000-10,000 monthly returns, At Last offers the most comprehensive solution with purpose-built features for your business model. Their platform transforms returns from a cost center into a strategic opportunity for revenue recovery and customer retention.
