At Last… you can make a new purchase the very same day you complete your return, without waiting 10 days for your refund. Pssst, there’s exclusive boosts and discounts too.
Speaking your language
Returns policies you actually understand
Simple, easy to find and always up to date.
Easier than swiping left
Place a return in a couple of taps
We’ll automatically pick your nearest drop-off point and preferred refund method (so you have more time to find that next killer purchase) — because there’s more to life than returns!
Your new personal assistant
All your returns and orders in one place
Keep track of your returns with real time updates, handy drop-off directions and QR codes.
Do good, with every return
Returns with the planet in mind
Paperless labels and carbon neutral returns mean you can shop online — and enjoy every minute of it.
Feet up
Home collections
Got a bulky item or just want to send from the comfort of your home? Use our simple and conveniant home collections. We'll remember your favourite addresses and send you calendar reminders. Handy!
Always in the know
Real time updates
(⌛Coming soon) From the moment you place a return we'll send you updates from start to finish. From shipping confirmation and tracking through to the refund from the retailer.
An unexpected surprise
Features you probably wouldn't expect
We painstakingly built our returns app to save you time — as we know first hand how frustrating sending back unwanted items can be.
Home collections
Something large to send back or just want to put your feet up? Select home collection and we'll schedule a pickup.
Dropoff directions
We make it easy to ship your return with a dedicated map screen including, your nearest dropoff point, opening hours and even walking time!
Real time updates [coming soon]
Never miss out on your refund again! We'll send you handy reminders and let you know as soon as the retailer sends back your funds.
Friendly customer support
Any problems? Just head over the support centre to read helpful guides or to talk to a human based in London 🙂.
Returns archive
We save all your returns and refunds so you can declutter your inbox and stop taking mental notes.
Save your preferences
We'll remember your home addresses and return preferences for next time. Nobody likes repeating themselves.
"I love having all my returns in one place where. I can see exactly how much money I have to come in and when I can expect it!"
Charlotte | Exeter
"Easiest return I have done in ages. No more filling in paper forms or printing out labels."
Maria | London
"Returns policy's are usually so tedious. I wish everywhere I shopped used a *Friendly* Returns Policy — which is x100 times easier to understand. Mega time saver."
Carly | Manchester
Keep the spark alive
Get your shoppers coming back for more
Keep your customers coming back instead of sending back. At Last… win-win returns that bring you closer to your customers.
