When it comes to logistics, 3P is all about making ship happen! Based in Wigan, 3P is tech-forward, fast-paced, fulfilment company. With two sprawling warehouses and a tech-first mindset, they’re the go-to for customers who need streamlined, scalable logistics. Whether it’s moving products fast or keeping things complex omnichannel fufilment, 3P blends their expertise with an innovative approach to keep their clients ahead of the game. 🚛✨
Although renown for their precision and can-do approach, when it came to 3P's returns, things were a bit of a ship-wreck. Returns were coming in at all hours, piling up outside the warehouse with no established process to manage them for clients.
But not only were returns a black-box 3Ps ops team, there was a larger unseen opportunity cost of their business not successfully monetising their returns carriage.
3P's clients were posting a returns address on their website and items were showing up with little to no identifiable information. The issue was two-fold; 3P had no process in place to handle the influx or to match up customer returns with the original order. But not only were returns a black-box 3Ps ops team, there was a larger unseen opportunity cost of their business not successfully monetizing their returns carriage. Despite having a tech-forward approach and efficient outbound operation this was one area where 3P was leaving money on the table.
And let's be real – no one wants to open the door on a Monday morning to a mountain of unorganised returns.
At Last dove in to give 3P the returns revamp they desperately needed. First, we helped them import their own carriage, turning every return shipment into a money-maker with margins built into every shipment. Next, we set up a parent-child account , letting 3P manage their entire client base with in one place—Bobhead was the pilot, and they 3P had them lined up and ready to go within a couple of week. With the At Last dashboard, 3P could instantly spot any incoming shipment using a quickn order or return lookup—no more guessing games or Monday morning chaos. In short, we didn’t just fix their returns problem; we turned it into a revenue-generating, business-winning feature.
First, we helped them import their own carriage, turning every return shipment into a money-maker with margins they could build into every shipment.
With At Last’s solution, 3P turned their returns chaos into a smooth, money-making operation. Those dreaded Monday morning box pile-ups? Gone. Advance notifications and a complete dataset of all their clients returns. Better yet, they started proactively turning returns into a shiny new revenue stream by making a margin on their own carriage—. And the cherry on top? With their new reverse logistics proposition, 3P now has a competitive advantage when pitching to clients, helping winning more business and strengthening existing relationships by offering a 360 solution. Turns out, making ship happen applies to returns too! 🚢
