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Turning 3P Logistic’s Mailroom Madness to money in the bank

Making ship happen: How At Last Helped 3P flip a pile of boxes in their Wigan office into a strategy to win new business.
3P Logistics, based in Wigan, UK, is a tech-savvy third-party logistics company with a mission to streamline fulfilment. Their motto, "Make Ship Happen," reflects their drive for efficiency and emphasis on doing whatever is needed for their clients.
Location
Wigan, UK
Category
Third-Party Logistics
Website
https://www.3p-logistics.co.uk/
Challenge
3P was buried under a mountain of returns, losing out on cash while their customers schlepped returns through the post office. There was chaos, no tracking, and piles of boxes.
Solution
At Last turned 3P’s returns conundrum into a new revenue stream with a slick, solution that cleaned up the mess and let 3P make ship happen both returns and outbound.
Results
Transformed returns from a afterthought into a revenue-generator.
One source of truth for all client returns, streamlining the process end-to-end and avoiding the Monday morning chaos.
Helping attract fresh business by including returns as a key selling point.

About

When it comes to logistics, 3P is all about making ship happen! Based in Wigan, 3P is tech-forward, fast-paced, fulfilment company. With two sprawling warehouses and a tech-first mindset, they’re the go-to for customers who need streamlined, scalable logistics. Whether it’s moving products fast or keeping things complex omnichannel fufilment, 3P blends their expertise with an innovative approach to keep their clients ahead of the game. 🚛✨

Buried in Boxes: Returns Gone Wild

Although renown for their precision and can-do approach, when it came to 3P's returns, things were a bit of a ship-wreck. Returns were coming in at all hours, piling up outside the warehouse with no established process to manage them for clients.

But not only were returns a black-box 3Ps ops team, there was a larger unseen opportunity cost of their business not successfully monetising their returns carriage.

3P's clients were posting a returns address on their website and items were showing up with little to no identifiable information. The issue was two-fold; 3P had no process in place to handle the influx or to match up customer returns with the original order. But not only were returns a black-box 3Ps ops team, there was a larger unseen opportunity cost of their business not successfully monetizing their returns carriage. Despite having a tech-forward approach and efficient outbound operation this was one area where 3P was leaving money on the table.

And let's be real – no one wants to open the door on a Monday morning to a mountain of unorganised returns.

The At Last Overhaul

At Last dove in to give 3P the returns revamp they desperately needed. First, we helped them import their own carriage, turning every return shipment into a money-maker with margins built into every shipment. Next, we set up a parent-child account , letting 3P manage their entire client base with in one place—Bobhead was the pilot, and they 3P had them lined up and ready to go within a couple of week. With the At Last dashboard, 3P could instantly spot any incoming shipment using a quickn order or return lookup—no more guessing games or Monday morning chaos. In short, we didn’t just fix their returns problem; we turned it into a revenue-generating, business-winning feature.

First, we helped them import their own carriage, turning every return shipment into a money-maker with margins they could build into every shipment.

From Clutter to Cash

With At Last’s solution, 3P turned their returns chaos into a smooth, money-making operation. Those dreaded Monday morning box pile-ups? Gone. Advance notifications and a complete dataset of all their clients returns. Better yet, they started proactively turning  returns into a shiny new revenue stream by making a margin on their own carriage—. And the cherry on top? With their new reverse logistics proposition, 3P now has a competitive advantage when pitching to clients, helping winning more business and strengthening existing relationships by offering a 360 solution. Turns out, making ship happen applies to returns too! 🚢

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